Mark,
I'll agree with you that there is a certain amount of roughness on the  list, 
but are we that different from the rest of the country or are people  really 
this pissed off about things? Me thinks they really are this way and the  
state of affairs in this country has brought us to this point.
As for the rudeness to the really stupid people that can't get off the  
list...........they're fair game as far as I'm concerned after the third  try.
 
Rummy