Matthew,
Are you kidding me? Obviously you have never met Stan in person. He makes  
gunnery sergeant Ermey look like Elmer Fudd. He never shaves, hardly ever  
sleeps, is a known workaholic and drinks way to much coffee. (Again, this  is 
where he might want to substitute rum for coffee.)
As Elle stated, this is a one or two horse stable. I believe he has earned  
the right to be grumpy once in a while. I've discovered the easiest way to 
not  be on the receiving end of one of his tantrums is to simply not call 
him, unless  of course, you have a check in hand wanting to purchase a new 
R22. I know that  would certainly put a smile on my face and change my 
disposition.  Money is my favorite color.
 
Rummy
 
 
In a message dated 8/23/2010 2:30:35 P.M. Eastern Daylight Time,  
blue66corvette at hotmail.com writes:


Now  this is the first reasonable posting I have seen on this subject

>  Date: Mon, 23 Aug 2010 14:12:26 -0400
> From:  matthewporter27 at gmail.com
> To: rhodes22-list at rhodes22.org
>  Subject: Re: [Rhodes22-list] 82 Rhodes22 for sale
> 
>  Elle,
> 
> I've never called Stan with any questions, I was simply  explaining my 
view
> on how one could handle such a situation. And yes,  I've spent hours on 
the
> website. Explaining your business to potential  customers shouldn't be a
> considered a hassle, it's marketing.
>  
> It wouldn't be difficult or time-consuming to politely redirect a  caller 
to
> your webiste for "more information on our Certificate of  Support 
program."
> A pre-recorded message could serve this  function.
> 
> Everyone's time costs money; their hourly rates  just aren't equal. If
> people are calling with too many questions,  there is a need that isn't 
being
> met. Stan *should* charge to meet  this need. I'm just suggesting another
> pricing scheme.
>  
> And you shouldn't be irritated when people are calling. They are  calling
> because they are interested. If they aren't calling, then  you're in
> trouble.
> 
> Porter
> 
> 
>  
> On Mon, Aug 23, 2010 at 1:17 PM, elle <watermusic38 at yahoo.com>  wrote:
> 
> > Matt,
> > You said
> > "there  is a difference between explaining a business policy and 
chastizing
>  > a potential customer (or any person for that matter) for asking a  
question
> > without knowing the complex history of the  answer."
> > Do you know that Stan & Rose are sole proprietors?  Did you visit the
> > website to get info before calling?? Just his  taking the time to 
explain the
> > above to you (and how many others  in a week???)is a break in the 
workflow
> > and costs $$$$.
>  > If if were my business I'd probably be irritated also w/people  
calling.
> > Sure, it may have been your first call, but believe me,  it was not his
> > first.
> >
> > And you have a  point....but what you and other newbies don't 
understand is
> > that  Stan and Rose ARE the business...I doubt that you or any others 
would
>  > be willing to pay what it would cost him to stop to answer your  
questions
> > which may or may not engender other business. Your  time...0$...his
> > time...megabucks.....hence the 5% certificate  program.
> > You want him to 'pay' you (with his time)to answer your  questions, but
> > you're not willing to pay him for the  answers.
> >
> > elle
> >
> >
> >  Beer is good....people are crazy
> >
> > 1992 Rhodes 22  Recycled '06"Watermusic" {Lady in Red}
> >
> > --- On Mon,  8/23/10, Matthew Porter <matthewporter27 at gmail.com> wrote:
>  >
> > From: Matthew Porter  <matthewporter27 at gmail.com>
> > Subject: Re: [Rhodes22-list] 82  Rhodes22 for sale
> > To: "The Rhodes 22 Email List"  <rhodes22-list at rhodes22.org>
> > Date: Monday, August 23, 2010,  12:09 PM
> >
> > Hi All,
> >
> > In the  effort to provide a newcomer's perspective, I'd like to point 
out
> >  that new owners may be unaware that such a debate has been taking  
place.
> > As
> > the (broke) new owner of an inherited  boat, the cost of a Certificate 
is
> > prohibitive, but I would be  more than happy to pay for the time of an
> > experienced and  knowledgeable Rhodes builder (or even Rhodes captain) 
on an
> >  hourly basis.
> >
> > And to comment on Elle's response from  the other thread, there is a
> > difference between explaining a  business policy and chastizing a 
potential
> > customer (or any  person for that matter) for asking a question without
> > knowing the  complex history of the answer.
> >
> > An hourly fee for  sage advice would help in two areas. First, the 
newcomer
> > may not  have any knowledge of how the company operates, or its plan of
> >  succession. The Certificate may be valid for a lifetime of sailing, 
but  as
> > with any small business, the question of who will be there in  the 
future to
> > provide that advice is important. Second, as with  many pay-as-you-go
> > scenarios, the customer often recognizes the  true value of the expert's
> > time, and may realize what a deal the  Certificate represents.
> >
> > Oh, and to give a brief  summary of my first few months with our boat: 
she's
> > beautiful and  functional; great for the Severn River; perfect for a new
> >  sailor/captain; and she sure can take a whack on the bow  
pulpit/anchor.
> >
> > Matt Porter
> > '95/recycled  '02
> >
> >
> >
> > On Mon, Aug 23, 2010  at 10:23 AM, Charles Nieman <
> >  blue66corvette at hotmail.com
> > > wrote:
> >
> >  >
> > > Thanks for the explaination ....
> > > not  planning on selling anytime soon ....
> > > after all I have only  had the boat 15 years ....
> > > still breaking it in!
>  > >
> > > > From: stan at rhodes22.com
> > >  > Date: Mon, 23 Aug 2010 10:16:28 -0400
> > > > To:  rhodes22-list at rhodes22.org
> > > > Subject: Re: [Rhodes22-list]  82 Rhodes22 for sale
> > > >
> > > >  Charles,
> > > >
> > > > it's a phasing-in  consideration.
> > > >
> > > > 15 years and you  become a pet
> > > > But when and if you go to sell your boat  privately, that is a new 
ball
> > > game.
> > >  >
> > > > Of course you can do as you like, and so can we.  So if you elect to
> > sell
> > > your boat privately  without going with the C of S program, and tell 
the
> > > buyer to  call us anytime at home or at the plant, if they have any
> > >  questions, from now on we are simply going to re-direct them back to 
 you.
> > > >
> > > > We think the C of S it is a  win, win solution to a growing problem 
and
> > > recommend it to  private sellers and private buyers. We know some 
still
> >  think
> > > we are nuts to expect residuals since a boat is not a  book or a song 
or a
> > > copyrighted photograph, so we continue  to be willing to debate this 
tired
> > > issue with any  takers.
> > > >
> > > > ss/gbi
> > >  >
> > > > On Aug 23, 2010, at 9:36 AM, Charles Nieman  wrote:
> > > >
> > > > >
> > >  > > Stan
> > > > > Since I bought a recycled boat from  you (albeit fifteen years 
ago)
> > does
> > > that mean I  have "Certificate of Support" now?..... doe sthe 
response and
> >  > attention you have been giving me represent what can be expected  
with
> > said
> > > certificate?
> > > >  >
> > > > >> From: stan at rhodes22.com
> > >  > >> Date: Sun, 22 Aug 2010 11:30:46 -0400
> > > >  >> To: rhodes22-list at rhodes22.org
> > > > >>  Subject: Re: [Rhodes22-list] 82 Rhodes22 for sale
> > > >  >>
> > > > >> A non-text attachment was  scrubbed...
> > > > >> Name: Certificate of  Support.jpg
> > > > >> Type: image/jpg
> > >  > >> Size: 174606 bytes
> > > > >> Desc: not  available
> > > > >> Url :
> > >
> >  
http://www.rhodes22.org/pipermail/rhodes22-list/attachments/20100822/99b3f044/attachment.jpg
>  > > > >> -------------- next part --------------
> >  > > >>
> > > > >> On Aug 20, 2010, at 8:15  PM, bobmellor wrote:
> > > > >>
> > > >  >>>
> > > > >>> I am going to be selling a  Rhodes22.. (I currently have two...
> > > selling one,
>  > > > >>> keeping one)
> > > >  >>>
> > > > >>> 1982 Rhodes22
> >  > > >>> standard mast (not IMF)
> > > >  >>> single axle triad trailer
> > > > >>>  ready to sail
> > > > >>> located in eastern  PA
> > > > >>> if interested in purchasing, email  rhm at bobmellor.com and I'll 
get
> > > back to
> > >  > >>> you w/ more detail.
> > > >  >>>
> > > > >>> (I need to look thru archives  to get latest on how to get 
Stan's
> > new
> > >  "cert
> > > > >>> of support" for buyer)
> >  > > >>>
> > > > >>> Bob Mellor
>  > > > >>> --
> > > > >>> View this  message in context:
> > >  http://old.nabble.com/82-Rhodes22-for-sale-tp29495466p29495466.html
>  > > > >>> Sent from the Rhodes 22 mailing list archive at  Nabble.com.
> > > > >>>
> > > >  >>> __________________________________________________
> >  > > >>> To subscribe/unsubscribe go to
> > >  http://www.rhodes22.org/mailman/listinfo/rhodes22-list
> > > >  >>>
> > > > >>> For the list Charter and help  with using the mailing list and
> > > archives go to  http://www.rhodes22.org/list
> > > > >>>  __________________________________________________
> > > >  >>
> > > > >>  __________________________________________________
> > > >  >> To subscribe/unsubscribe go to
> > >  http://www.rhodes22.org/mailman/listinfo/rhodes22-list
> > > >  >>
> > > > >> For the list Charter and help with  using the mailing list and
> > archives
> > > go to  http://www.rhodes22.org/list
> > > > >>  __________________________________________________
> > > >  >
> > > > >  __________________________________________________
> > > > >  To subscribe/unsubscribe go to
> > >  http://www.rhodes22.org/mailman/listinfo/rhodes22-list
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> > > > > For the list Charter and help with using the  mailing list and
> > archives
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> > > > For the list Charter and help with using the  mailing list and 
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> > > to  http://www.rhodes22.org/list
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> > >  http://www.rhodes22.org/mailman/listinfo/rhodes22-list
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> > > For the list Charter and help with using the mailing  list and 
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> > __________________________________________________
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> >
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> >
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